We understand that plans change, especially when we’re all still navigating these ‘uncertain’ times. The latest update is a game changer for those who need to cancel a booking – before or after payment.
Cancelling an unpaid booking has always been straightforward, but a paid booking took some extra steps to process everything correctly. This meant the turnaround time was less than ideal.
But now, thanks to the unwavering dedication of our development team, it’s never been easier (or faster) to cancel a paid booking.
Cancelling a paid booking is now as simple as 1,2,3
- Jump into the booking and click the new ‘Cancel Booking’ button
- Input a couple of details regarding the reason for the cancellation
- Review the summary of your cancelation and submit!
Click on the image to enlarge it! ↙️
Make a more informed decision before cancelling
With the fee structure and policy conditions laid out clearly, you now have complete transparency over the policy conditions before committing to the cancellation.
Owners can view a breakdown of fees and best understand the refund amount to expect. Also included is an ETA of when to expect the refund to hit your account!
The benefits for Owners:
For owners, gone are the days of emailing Mad Paws and waiting for response and confirmation. You now have more control at your fingertips!
- Save time by administering the request yourself.
- Expedite the refund turnaround time.
- Understand the fees & policy before you decide.
The benefits for Sitters:
We understand plans can change. If you’re no longer available on the given dates, we’ve taken the stress out of cancelling an existing booking.
- Better manage your workload and schedule.
- Cut out the admin. No need to contact the Mad Paws support team.
- Both owners and sitters can now self-service paid booking cancellations.
- Your policy conditions remain intact.
OK, I’ve submitted a cancellation. What now?
One of the really handy features of the new release is transparency around ‘what happens next’. As one of the most intuitive updates yet, all your questions are answered upfront:
“How much will it cost me to cancel?”
“How long will it take to get my refund?”
“How much will I get back?”
It’s been tried & tested, by you!
Whenever we make a change to our platform, we conduct one-on-one user testing to ensure it meets the mark. Take a look at some of the initial feedback from Sitters & Owners who have used this new feature:
| All the details are there that you want to know (exactly how much you’re getting back). I liked the breakdown of it, it’s clear. And you know where you’re getting your money deposited back into. – Sue (Sitter and Owner), QLD |
| It makes sense because the reason for the refund is fully explained. If there’s a part refund that’s outlined at the beginning, that’s well laid out and fair. – Andy (Sitter), QLD |
